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Cancellation/Refund Policy
If the doctor cancels the appointment, patients are eligible for a full refund.
If the doctor does not join the appointment for any reason, patients are eligible for a full refund.
If the patient cancels an appointment up to 2 hours prior to the scheduled time, they are eligible for a refund of the consultation fee after deducting a processing fee of 5%.
The convenience fee is non-refundable unless the booking is cancelled by the doctor.
Refunds will be processed within 2 working days. Depending on the bank's processing time, it can take 5-10 business days to show up in your account.